France – Helpdesk and support services – Prestations de support, infogérance et supervision pour les Services Numériques Éducatifs, et pour les environnements de travail, Data Centers, Infrastructures, Réseaux, Pare-Feux et Téléphonie de la Région Grand-Est, ainsi que de stockage et de livraisons d'équipements actifs
Opportunity Score
Confidence: 60%
Complexity: high
3 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
This tender, published by the Région Grand Est, is for support, managed services, and supervision of digital educational services, work environments, data centers, networks, firewalls, telephony, and storage/delivery of active equipment. It is divided into 4 framework agreement lots with a total maximum value of €14,875,000. The tender is open to all, with submissions required electronically in French by June 18, 2026. Award criteria are heavily weighted towards price (40%) and quality (60%) with specific sub-criteria. Only the notice and its embedded data have been analyzed; procurement documents were not reviewed.
Strengths
Documents available
Open procedure
3 days left
Risks
Submission deadline in 3 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Tenders must be submitted electronically via the provided platform
- All submissions must be in French
- Each lot is a single-award framework agreement with no minimum and a specified maximum
Buyer
Name
Région Grand Est
Location
Strasbourg, FRA
Website
Buyer profile
Identifier
79941
Lots (4)
Single point of contact for all incoming requests, level 1 support, and level 2 support for office/educational workstation and application park. Includes management of the 'IRIS' helpdesk, ticket handling, and escalation to other lots. Also includes local IT fleet management and workstation support in EPLE. Subject to a mandatory economic inclusion clause.
Level 2 support, managed services, and supervision for data centers, network infrastructure, and firewalls. Includes maintenance and supervision of these systems. Subject to a mandatory economic inclusion clause.
Level 2 support, managed services, and supervision for telephony systems. Includes maintenance of telephone terminals and accessories after warranty expiration.
Procurement Details
Publication
04 May 2026
Deadline
18 Jun 2026, 10:00
Procedure
open
Contract
services
Duration
24 MONTH
Language
FRA
Publication #
305058-2026
Classification
Documents (2)
Opportunity Score
Confidence: 60%
Complexity: high
3 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation