Betrieb eines Nutzer-Kontaktzentrums
Originaltitel der Bekanntmachung
France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales
Opportunity Score
Warum diese Bewertung?
Chance
58 / 100
Komplexität
72 / 100
Risikofaktoren
The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.
Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Eckdaten der Ausschreibung
- Öffentlicher Auftraggeber
- Région Auvergne-Rhône-Alpes
- Land
- Frankreich
- CPV
- 79512000 - Call centre +4 weitere
- Frist
- Aug 27, 2026
- Geschätzter Wert
- EUR 30M
Überblick
Moderate opportunityWichtige Fakten
- EUR 30M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 96 MONTH
- Deploy, commission, and operate a regional mobility user contact centre.
- Provide call centre and telephone operator services.
Vollständige Zusammenfassung anzeigen
Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.
Risiken
The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.
Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
- Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.
Administrative
- Electronic submission is required.
Zuschlagskriterien
Lot 1
Auftraggeber
Ort
Lyon cedex 2, FRA
Auftraggeberprofil
Kennung
20005376700014
Tätigkeit
General public services
Lose (1)
LOT-0001
Regional Mobility User Contact Centre
Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.
EUR 30M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
Critère n°1 : Compréhension de l’objet du marché et des missions
Critère n°2 : Qualité de service, organisation et moyens
Critère n°3 Qualité des outils et fonctionnalités
Critère n°4 - Qualité des dispositifs de sécurité, de protection des données et de continuité d'activité
Critère n°5 : Performance environnementale
Prix
Zusätzliche CPV-Codes
Hinweis zum Wert
Maximalwert der Rahmenvereinbarung
Originale TED-Daten anzeigen
Originaler Los-Titel
DAF_2025_000205
Originale TED-Beschreibung
Déploiement, mise en service, exploitation d’un Centre de contact usager pour les mobilités régionales
Vergabedetails
- Veröffentlichungsdatum
- 06 Jul 2026
- Sprachen
- French
Referenzmetadaten
- Rechtsgrundlage
- 32014L0025
Referenz-IDs
- Ausschreibungs-ID
- 467054-2026
Dokumente (1)
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Opportunity Score
Warum diese Bewertung?
Chance
58 / 100
Komplexität
72 / 100
Risikofaktoren
The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.
Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications