Regional Mobility User Contact Centre

REGION AUVERGNE RHONE ALPES·Lyon cedex 2, France·EUR 30M·Deadline Aug 27, 2026 · 3 days left·Neg W Call·Services·Framework

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High value

Originaltitel der Bekanntmachung

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Opportunity Score

Needs reviewHigh complexity

ServicesFrameworkOpen

Warum diese Bewertung?

Chance

58 / 100

Komplexität

72 / 100

Risikofaktoren

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 3 days

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Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

EUR 30M estimated value
Framework procurement
Services contract
1 lot
Duration 96 MONTH
Deploy, commission, and operate a regional mobility user contact centre.
Provide call centre and telephone operator services.

Vollständige Zusammenfassung anzeigen

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Risiken

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 3 days

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

Electronic submission is required.

Zuschlagskriterien

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Auftraggeber

Name

REGION AUVERGNE RHONE ALPES

Ort

Lyon cedex 2, FRA

E-Mail

[email protected]

Website

marchespublics.auvergnerhonealpes.eu

Auftraggeberprofil

Profil öffnen

Kennung

20005376700014

Tätigkeit

General public services

Lose (1)

LOT-0001