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1875-UP-Contact Center Lösung

BWI GmbH·München, Germany·EUR 4M·Expired · Aug 06, 2026·Open·Services·Framework
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High value
Originaltitel der Bekanntmachung

Germany – Call centre – 1875-UP-Contact Center Lösung

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkExpired
Warum diese Bewertung?

Chance

60 / 100

Komplexität

50 / 100

Risikofaktoren

Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...

Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...

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Tiefe Analyse der Unternehmenspassung

Verwendet:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Überblick

Moderate opportunity

Wichtige Fakten

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 48 MONTH
  • Provision of contact center software licenses (rental model) including maintenance and support as a subscription
  • Implementation, migration, and training services for the contact center solution
Vollständige Zusammenfassung anzeigen

BWI GmbH is conducting an open procedure to establish a framework agreement for a contact center solution (software licenses, maintenance, support, implementation, migration, training) for its own needs and the German armed forces (Bundeswehr). The estimated volume is €4,000,000 net over 4 years, with a possible increase up to €6,000,000 net. The award is based on quality (60%) and price (40%). The tender is published in German, with a submission deadline of 2026-08-06. Key procurement documents were not analyzed.

Risiken

Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...

Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

  • Framework agreement for 4 years with a minimum volume of €4,000,000 and potential increase up to €6,000,000
  • Open procedure under VgV

Administrative

  • Submission must be in German

Zuschlagskriterien

Lot 1

Quality: weight 60% — 60%Price: weight 40% — 40%

Auftraggeber

Ort

München, DEU

Website

www.bwi.de

Auftraggeberprofil

Profil öffnen

Kennung

992-80159-61

Tätigkeit

Economic affairs

Lose (1)

LOT-0000

1875-UP-Contact Center Lösung

Framework agreement for a contact center solution including software licenses, maintenance, support, implementation, migration, and training services. Estimated call-off volume €4,000,000 with a ceiling of €6,000,000 due to a 50% volume variation option. Duration 4 years.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Geschätzter Wert

Ort

Bonn, Germany

Dauer

48 MONTH

Kategorie

Call centre

Zuschlagskriterien

Best price-quality ratio

Frist

Expired Aug 06, 2026

Vergabedetails

Veröffentlichungsdatum
06 Jul 2026
Sprachen
German

Referenzmetadaten

Rechtsgrundlage
32014L0024

Referenz-IDs

Ausschreibungs-ID
466799-2026

Dokumente (2)

Vergabedokument 1Einreichungsportal 1

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