Contact Center und Vermittler 2026

Stadt Zürich, Organisation und Informatik (OIZ)·Zürich, Switzerland·Deadline Aug 28, 2026 · 5 days left·Open·Supplies

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Structured notice only

Originaltitel der Bekanntmachung

Switzerland – Software package and information systems – Contact Center und Vermittler 2026

40/100

Opportunity Score

Needs reviewMedium complexity

SuppliesOpen

Warum diese Bewertung?

Chance

40 / 100

Komplexität

60 / 100

Risikofaktoren

No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.

Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.

Submission deadline in 5 days

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Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

Supplies contract
1 lot
Duration until Dec 2031
System integration for contact center and operator solutions
Based on existing Microsoft Teams telephony infrastructure

Vollständige Zusammenfassung anzeigen

The City of Zurich, through its Organisation und Informatik (OIZ) department, seeks a system integrator for modern Contact Center and operator solutions based on Microsoft Teams telephony. The contract is for 5 years with an optional 2-year extension. The tender is an open procedure under EU Directive 2014/24/EU, but the XML notice indicates no EU funding, conflicting with structured data. Only one lot is defined. Estimated value is not disclosed. Submission is electronic via a specific portal. The language of the tender is German. Key requirements include integration with existing Microsoft Teams telephony and provision of contact center/operator functionality. Eligibility and award criteria are referenced to official publication on simap.ch but not detailed in provided data.

Risiken

No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.

Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.

Submission deadline in 5 days

No procurement documents available

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Must be a system integrator for Microsoft Teams-based contact center/operator solutions
Contract duration: 5 years, with unilateral option to extend by 2 years

Administrative

Electronic submission via Portal öffnen

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Quality-based award criteria (no weight specified)

Auftraggeber

Name

Stadt Zürich, Organisation und Informatik (OIZ)

Ort

Zürich, CHE

E-Mail

[email protected]

Website

www.stadt-zuerich.ch/de/politik-und-verwaltung/stadtverwaltung/fd/oiz.html

Kennung

7ee13078-6e8a-4eae-9613-377cdd0a1df8

Tätigkeit

General public services

Lose (1)

LOT-0000