Contact Center Inbound Multichannel and Back Office Services

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi·ROMA (RM), Italy·EUR 743.7k·Deadline Aug 06, 2026 · 6 days left·Open·Services

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Structured notice only

Originaltitel der Bekanntmachung

Italy – Telephone operator services – PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB

55/100

Opportunity Score

Needs reviewMedium complexity

ServicesOpen

Warum diese Bewertung?

Chance

55 / 100

Komplexität

40 / 100

Risikofaktoren

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Submission deadline in 6 days

Tiefe Portfolioanalyse

Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

EUR 743.7k estimated value
Services contract
1 lot
Duration until Dec 2030
Inbound multichannel contact center services (telephone, possibly other channels)
Back office services

Vollständige Zusammenfassung anzeigen

Open electronic procurement procedure for contact center inbound multichannel and back office services for ENPAB (Italian National Pension and Welfare Entity for Biologists). Single lot, located in Rome, Italy. Estimated value €743,712 EUR. Duration 4 years from 2027-01-01 to 2030-12-31 with possible 1-year extension. Award based on best price-quality ratio (80% technical quality with minimum score 45, 20% price). Submission deadline 2026-08-06 but time differs between sources (10:00 vs 12:00). EU funding status inconsistent. Only notice data available; no procurement documents analyzed.

Risiken

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Submission deadline in 6 days

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Open electronic procedure under Italian law (D. Lgs. 36/2023)

Administrative

Electronic submission via platform: Portal öffnen
Language: Italian

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Technical offer (quality) - weight 80% per-exa, minimum score 45 points — 80%Economic offer (price) - weight 20% per-exa — 20%

Auftraggeber

Name

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi

Ort

ROMA (RM), ITA

E-Mail

[email protected]

Website

www.enpab.it

Auftraggeberprofil

Profil öffnen

Kennung

97136540586

Tätigkeit

Social protection

Lose (1)

LOT-0001