External Customer Service
Originaltitel der Bekanntmachung
Sweden – Call centre – Extern Kundtjänst
Opportunity Score
Warum diese Bewertung?
Chance
68 / 100
Komplexität
48 / 100
Risikofaktoren
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
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Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Überblick
Moderate opportunityWichtige Fakten
- SEK 17M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration until Nov 2027
- External customer service support for MKB Fastighets Aktiebolag.
- Receiving inbound calls to customer service.
Vollständige Zusammenfassung anzeigen
Open service tender for one supplier to provide external customer service for MKB Fastighets Aktiebolag in Malmö, Sweden. The scope covers inbound calls, customer guidance, general questions on housing queue and parking, and handling service requests and fault reports. Estimated value is SEK 17,000,000. Electronic submission is required and the deadline is 2026-08-14 23:59 (XML time zone). Procurement documents are available via the notice link, but no procurement document text beyond the XML notice was provided for analysis.
Risiken
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- One supplier is needed for the lot.
- The contract is a framework agreement.
Administrative
- Electronic submission is required.
Zuschlagskriterien
Lot 1
Auftraggeber
Ort
Malmö, SWE
Website
Auftraggeberprofil
Kennung
556049-1432
Tätigkeit
Housing and community amenities
Lose (1)
LOT-0001
External Customer Service
Single lot for external customer service support to MKB's existing customer service team, including answering incoming calls, guiding customers, responding to general questions about housing queue and parking, and handling service requests and fault reports. The lot is a framework agreement and only one supplier is expected.
EUR 1.5M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
Quality criterion
the notice says to see procurement documents for details.
Zusätzliche CPV-Codes
Hinweis zum Wert
Originale TED-Daten anzeigen
Originaler Los-Titel
Extern Kundtjänst
Originale TED-Beschreibung
Upphandlingen avser att täcka MKB Fastighets ABs (MKB) behov av extern kundtjänst. MKB kommer att ha behov av en (1) leverantör som bistår MKBs ordinarie personal inom kundtjänst med att ta emot inkomna samtal till kundtjänst, vägleda MKBs kunder, svara på allmänna frågor gällande bostadskö och parkering, hantera serviceärenden och felanmälningar.
Vergabedetails
- Veröffentlichungsdatum
- 25 Jun 2026
- Sprachen
- Swedish
Referenzmetadaten
- Rechtsgrundlage
- 32014L0024
Referenz-IDs
- Ausschreibungs-ID
- 441409-2026
Dokumente (1)
Opportunity Score
Warum diese Bewertung?
Chance
68 / 100
Komplexität
48 / 100
Risikofaktoren
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications