EUDI-Wallet Support Organisation BPO-based Contact Center

SPRIND GmbH - Bundesagentur für Sprunginnovationen·Leipzig, Germany·Expired · Jul 17, 2026·Open·Services

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Structured notice only

Originaltitel der Bekanntmachung

Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation BPO-basierter Kontaktbetrieb - "Contact Center"

45/100

Opportunity Score

Needs reviewHigh complexity

ServicesExpired

Warum diese Bewertung?

Chance

45 / 100

Komplexität

70 / 100

Risikofaktoren

The contract value is not provided, making it impossible to assess financial viability or compare to turnover requireme...

Only about 23 days from publication (June 25) to submission (July 17), which may be insufficient for preparing a compet...

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Description
Industries & Services
Capabilities
Market & Experience
Certifications

Eckdaten der Ausschreibung

Öffentlicher Auftraggeber: SPRIND GmbH - Bundesagentur für Sprunginnovationen
Land: Deutschland
CPV: 72000000 - IT services: consulting, software development, Internet and support +2 weitere
Frist: Jul 17, 2026

Überblick

Moderate opportunity

Wichtige Fakten

Services contract
1 lot
Duration 24 MONTH
Operation of Level 0 self-service support (FAQ, knowledge base, chatbot, in-app help, tutorials, AI scaling)
Operation of Level 1 first-contact support (general inquiries, technical support, credential issues, RP onboarding, live agent/chatbot)

Vollständige Zusammenfassung anzeigen

This tender by SPRIND GmbH seeks a BPO contact center operator for Level 0 and Level 1 support of the EUDI Wallet Support Organisation. The contract is for 24 months with an option for a 12-month extension. The service includes self-service channels (FAQ, knowledge base, chatbot, tutorials) and first-contact support across all B2C/B2B channels. The buyer retains operational control, quality assurance, and escalation management. The procedure is open, with submission deadline 2026-07-17. No estimated value is provided. Award criteria are price (30%), solution concept (35%), and team composition (35%). Strict eligibility includes minimum turnover of €6M/year (2023-2025), three comparable references with 30k contacts/month, ISO 27001 certification, and professional indemnity insurance (€5M/€3M). Only the TED XML notice was analyzed; procurement documents are available but not examined. An inconsistency exists regarding EU funding: structured data indicates EU-funded, while the XML states 'no-eu-funds'.

Risiken

The contract value is not provided, making it impossible to assess financial viability or compare to turnover requireme...

Only about 23 days from publication (June 25) to submission (July 17), which may be insufficient for preparing a compet...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Contract duration: 24 months, with option for 12-month extension
Place of performance: Leipzig, Germany (DED51)

Administrative

Open procedure with electronic submission required

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Price: 30% weight — 30%Solution concept: 35% weight — 35%Team composition: 35% weight — 35%

Auftraggeber

Name

SPRIND GmbH - Bundesagentur für Sprunginnovationen

Ort

Leipzig, DEU

E-Mail

[email protected]

Kennung

HRB 36977 (AG Leipzig)

Tätigkeit

Economic affairs

Lose (1)

LOT-0001