EUDI Wallet Support Organisation Technical Infrastructure (Tooling)

SPRIND GmbH - Bundesagentur für Sprunginnovationen·Leipzig, Germany·Expired · Jul 17, 2026·Open·Services

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Originaltitel der Bekanntmachung

Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation Technische Infrastruktur der EUDI Wallet Support Organisation (EWSO) - "Tooling"

60/100

Opportunity Score

Needs reviewHigh complexity

ServicesExpired

Warum diese Bewertung?

Chance

60 / 100

Komplexität

85 / 100

Risikofaktoren

No estimated contract value is provided; bidders cannot gauge the budget or competition level.

Only about 3 weeks to prepare a comprehensive tender, which may be insufficient for complex solution design and team as...

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Description
Industries & Services
Capabilities
Market & Experience
Certifications

Eckdaten der Ausschreibung

Öffentlicher Auftraggeber: SPRIND GmbH - Bundesagentur für Sprunginnovationen
Land: Deutschland
CPV: 72000000 - IT services: consulting, software development, Internet and support +2 weitere
Frist: Jul 17, 2026

Überblick

Moderate opportunity

Wichtige Fakten

Services contract
1 lot
Duration 24 MONTH
Provision, implementation, operation, and maintenance of the full technical infrastructure for the EUDI Wallet Support Organisation (EWSO) as 'Tooling'.
Includes ticket/CRM system, knowledge base, FAQ portal, in-app bot (or compatibility with buyer's internal bot), telephony and IVR infrastructure, integration with EUDI Hub B2B portal, IAM system, central event log system, and redaction system.

Vollständige Zusammenfassung anzeigen

This tender by SPRIND GmbH (German Federal Agency for Disruptive Innovations) seeks a contractor to provide, implement, operate, and maintain the complete technical infrastructure (Tooling) for the EUDI Wallet Support Organisation (EWSO). The scope includes systems such as ticket/CRM, knowledge base, in-app bot, telephony/IVR, IAM, event logging, redaction, and integration with the EUDI Hub. The contractor must support closed-beta (Q4 2026) and go-live (Q1 2027) with hypercare, then transfer operations to the buyer's internal team. The contract is for 24 months with an optional 12-month extension. No estimated value is published. The procedure is open, and the deadline for submission is 17 July 2026.

Risiken

No estimated contract value is provided; bidders cannot gauge the budget or competition level.

Only about 3 weeks to prepare a comprehensive tender, which may be insufficient for complex solution design and team as...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Implementation and operation of multiple integrated IT systems (CRM, ticket system, IAM, etc.) in an EU-compliant infrastructure.
At least three comparable reference projects in the last three years involving IT system implementation with API integration and WCAG-compliant frontends.

Certifications

Mandatory ISO 27001 certification (or equivalent) held by the bidder.

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Price (30%) — 30%Solution concept (50%) — 50%Team composition (20%) — 20%

Auftraggeber

Name

SPRIND GmbH - Bundesagentur für Sprunginnovationen

Ort

Leipzig, DEU

E-Mail

[email protected]

Kennung

HRB 36977 (AG Leipzig)

Tätigkeit

Economic affairs

Lose (1)

LOT-0001