EUDI-Wallet Support Organisation VoC - Feedback & Analytics

SPRIND GmbH - Bundesagentur für Sprunginnovationen·Leipzig, Germany·Expired · Jul 17, 2026·Open·Services

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Originaltitel der Bekanntmachung

Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation VoC - Feedback & Analytics

55/100

Opportunity Score

Needs reviewMedium complexity

ServicesExpired

Warum diese Bewertung?

Chance

55 / 100

Komplexität

65 / 100

Risikofaktoren

No budget or estimated value disclosed; bidders must develop pricing without knowing the buyer's budget range.

Strict turnover requirement (EUR 6M/year) and three specific references may significantly limit the number of eligible...

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Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

Services contract
1 lot
Duration 24 MONTH
Build, operate, and continuously develop an integrated VoC feedback and analytics system for the EUDI Wallet Support Organisation (EWSO)
Configure feedback instruments: post-interaction surveys, IVR-CSAT, NPS, CES, B2B partner reviews, agent feedback loop

Vollständige Zusammenfassung anzeigen

This open tender by SPRIND GmbH seeks a contractor to build, operate, and continuously develop an integrated Voice of Customer (VoC) feedback and analytics system for the EUDI Wallet Support Organisation (EWSO). The scope includes configuring feedback instruments, setting up KPI dashboards and pattern alerting systems, supporting beta and go-live phases, and transferring operations to the buyer's internal team. The contract is for 24 months with an optional 12-month extension. Performance is in Leipzig, Germany. The procedure is open, and submissions are electronic via DTVP. No estimated value is disclosed. Requirements include a professional liability insurance of EUR 3 million per claim, three comparable customer feedback system references, ISO 27001 certification, and a minimum annual turnover of EUR 6 million in each of the last three years. Award is based on price (30%), solution concept (50%), and team composition (20%).

Risiken

No budget or estimated value disclosed; bidders must develop pricing without knowing the buyer's budget range.

Strict turnover requirement (EUR 6M/year) and three specific references may significantly limit the number of eligible...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Professional liability insurance of at least EUR 3 million per claim for personal/property damage and EUR 3 million for financial loss
Minimum of three comparable references: customer feedback systems with CX analytics for digital products, public sector clients, GDPR compliance, EU hosting, and automated...

Certifications

Valid ISO 27001 certification or equivalent

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Price: 30% weight — 30%Quality - Solution Concept: 50% weight — 50%Quality - Team Composition: 20% weight — 20%

Auftraggeber

Name

SPRIND GmbH - Bundesagentur für Sprunginnovationen

Ort

Leipzig, DEU

E-Mail

[email protected]

Kennung

HRB 36977 (AG Leipzig)

Tätigkeit

Economic affairs

Lose (1)

LOT-0001