Call Center Inbound Services Outsourcing

BKK firmus·Bremen, Germany·Expired · Jul 07, 2026·Open·Services

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Originaltitel der Bekanntmachung

Germany – Health services – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)

45/100

Opportunity Score

Needs reviewHigh complexity

ServicesExpired

Warum diese Bewertung?

Chance

45 / 100

Komplexität

70 / 100

Risikofaktoren

No estimated contract value or budget is provided. Bidders cannot assess financial attractiveness or resource commitmen...

Only 16 days from publication to deadline (July 7). This may be insufficient to prepare a comprehensive bid, especially...

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Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

Services contract
1 lot
Duration 2 YEAR
Inbound call center services (first level support) for BKK firmus
Handling calls from insured persons, interested parties, employers, service providers, and others

Vollständige Zusammenfassung anzeigen

This tender by BKK firmus seeks an external service provider for inbound call center services (first level support) for its health insurance customers. The contract is for 2 years with possible extensions, starting October 2026. Award criteria are 30% price and 70% quality. No estimated value is published. The tender has been corrected (weights changed from 40/60 to 30/70). Submission deadline is July 7, 2026.

Risiken

No estimated contract value or budget is provided. Bidders cannot assess financial attractiveness or resource commitmen...

Only 16 days from publication to deadline (July 7). This may be insufficient to prepare a comprehensive bid, especially...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Minimum 4 years experience in inbound telephony for statutory health insurance with at least 400,000 calls per year
Professional liability insurance of min. €5 million per claim

Certifications

ISO 9001:2025 or equivalent certification

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Price 30% — 30%Quality 70% — 70%

Auftraggeber

Name

BKK firmus

Ort

Bremen, DEU

E-Mail

[email protected]

Website

www.bkk-firmus.de

Kennung

Betriebsnr. 20156168

Tätigkeit

Health

Lose (1)

LOT-0001