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Dynamic Purchasing System for Contact Center Services ID 2682

Consip S.p.A. a socio unico·Roma, Italy·EUR 470M·Deadline Jul 31, 2027 · 365 days left·Restricted·Services·DPS
High valueStructured notice only
Originaltitel der Bekanntmachung

Italy – Telephone operator services – Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682

65/100

Opportunity Score

PromisingMedium complexity
ServicesDPSOpen
Warum diese Bewertung?

Chance

65 / 100

Komplexität

60 / 100

Risikofaktoren

Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...

The high value and long duration may attract strong competition from major contact center operators.

Restricted procedure — pre-qualification required

Tiefe Portfolioanalyse

Tiefe Analyse der Unternehmenspassung

Verwendet:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Überblick

Strong opportunity

Wichtige Fakten

  • EUR 470M estimated value
  • Dynamic Purchasing System (DPS)
  • Services contract
  • 1 lot
  • Duration 49 MONTH
  • Telephone operator services (CPV 79511000)
  • Call center services (CPV 79512000)
Vollständige Zusammenfassung anzeigen

This tender concerns the establishment of a Dynamic Purchasing System (DPS) by Consip S.p.A. on behalf of the Italian Ministry of Economy and Finance for contact center services. The DPS is divided into categories and will last 49 months. The estimated total value is €470,000,000. Applications can be submitted throughout the DPS duration until the final deadline of 31 July 2027. The procedure is restricted and open to operators meeting the criteria set out in the procurement documents.

Risiken

Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...

The high value and long duration may attract strong competition from major contact center operators.

Restricted procedure — pre-qualification required

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Administrative

  • The procurement document (Capitolato d'Oneri) must be obtained from the provided URL.
  • Applications must be submitted electronically via the system at Portal öffnen
  • All documents must be in Italian.

Anforderungen können unvollständig sein.

Auftraggeber

Ort

Roma, ITA

Auftraggeberprofil

Profil öffnen

Kennung

ID 2682

Tätigkeit

General public services

Lose (1)

LOT-0000

Dynamic Purchasing System for Contact Center Services ID 2682

This lot covers all contact center services within the DPS, including telephone operator services (CPV 79511000), call center services (CPV 79512000), and market research telephone surveys (CPV 79311210). Specific services will be detailed in individual call-off contracts.

ServicesDPSEU fundedElectronic submission

EUR 470M

Geschätzter Wert

Ort

ITI43, Italy

Dauer

49 MONTH

Kategorie

Telephone operator services

Frist

Deadline Jul 31, 2027

Vergabedetails

Veröffentlichungsdatum
17 Jun 2026
Sprachen
Italian

Referenzmetadaten

Rechtsgrundlage
32014L0024

Referenz-IDs

Ausschreibungs-ID
419749-2026

Dokumente (2)

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