Einsatz eines Überlauf-Callcenters
Original notice title
Germany – Sludge disposal services – Einsatz eines Überlauf-Callcenters
Opportunity Score
Why this score?
Opportunity
30 / 100
Complexity
60 / 100
Risk factors
The CPV code 90513900 corresponds to sludge disposal services, but the tender scope is clearly an overflow call center...
Structured data includes 4 lots but only one is properly defined; the other three have missing identifiers, titles, and...
Submission deadline in 2 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Framework procurement
- Services contract
- 1 lot
- Duration until Dec 2028
- Provision of an overflow call center service
- Handling customer inquiries during peak times for Stadtreinigung Hamburg
Show full summary
This tender by Stadtreinigung Hamburg AöR seeks a single contractor for an overflow call center service to improve customer satisfaction and accessibility during peak times. Despite the CPV code 90513900 (sludge disposal), the scope is clearly a call center service, indicating a potential misclassification. The procedure is an open tender for a framework agreement (1+1+1 years, starting January 2027). Estimated value is not published. The deadline for submission is 2026-07-20, approximately 34 days from publication. Only one lot is effectively defined (LOT-0000); additional incomplete lots in structured data appear erroneous. Award criteria are weighted: price (50%), initial staff costs (10%), initial IT costs (20%), and staff certification (20%). Eligibility includes ISO 27001, turnover references, insurance, and professional qualifications. The tender is electronic only via the meinauftrag.rib.de platform, in German. No procurement documents beyond the TED notice were analyzed.
Risks
The CPV code 90513900 corresponds to sludge disposal services, but the tender scope is clearly an overflow call center...
Structured data includes 4 lots but only one is properly defined; the other three have missing identifiers, titles, and...
Submission deadline in 2 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Framework agreement with a single contractor
- Contract duration: initial 2 years (Jan 2027 - Dec 2028) with two optional 1-year extensions
Administrative
- Electronic submission required via Open portal
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Netzgesellschaft Potsdam GmbH
Location
Potsdam, DEU
Website
Buyer profile
Identifier
000
Activity
General public services
Lots (1)
LOT-0000
Einsatz eines Überlauf-Callcenters
Supply and operation of an overflow call center to handle peak customer inquiries for Stadtreinigung Hamburg. The service includes staff, IT, and management to ensure high availability and customer satisfaction.
Location
Duration
Category
Selection criteria
Deadline
Award details
Selection criteria
Value note
Show original TED data
Original TED description
Für die Stadtreinigung Hamburg wird ein Überlauf-Callcenter gesucht. Durch den Einsatz eines Überlauf-Callcenters soll die Kundenzufriedenheit gesteigert und die Erreichbarkeit in Spitzenzeiten verbessert werden.
Procurement Details
- Publication date
- 16 cze 2026
- Notice type
- Contract notice — standard
- Languages
- German
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 416658-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
30 / 100
Complexity
60 / 100
Risk factors
The CPV code 90513900 corresponds to sludge disposal services, but the tender scope is clearly an overflow call center...
Structured data includes 4 lots but only one is properly defined; the other three have missing identifiers, titles, and...
Submission deadline in 2 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications