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Teams Phone System with KCC and omnichannel solution

Solido·Heerlen, Netherlands·EUR 3.9M·Expired · Jul 13, 2026·Restricted·Services·Framework
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High valueStructured notice only
Originaltitel der Bekanntmachung

Netherlands – Telephone switchboard services – Teams Phone System met KCC en Omnichannel oplossing

65/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkExpired
Warum diese Bewertung?

Chance

65 / 100

Komplexität

60 / 100

Risikofaktoren

Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...

Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.

Restricted procedure — pre-qualification required

Tiefe Portfolioanalyse

Tiefe Analyse der Unternehmenspassung

Verwendet:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Überblick

Moderate opportunity

Wichtige Fakten

  • EUR 3.9M estimated value
  • Framework procurement
  • Services contract
  • 2 lots
  • Duration 72 MONTH
  • Implementation and commissioning of Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution
  • Framework agreement for services over 4 years (initial) with up to 2 optional extension years (total up to 6 years)
Vollständige Zusammenfassung anzeigen

This tender from Solido (Netherlands) concerns a restricted procedure for a future-proof Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution. The framework agreement is valued at €3,876,000 EUR, covering implementation and commissioning for Solido and other organizations. The procedure has two phases: selection (ESPD) and award (quality 70%, price 30%). Submission deadline: 2026-07-13 09:00 CEST. Only one complete lot is identified; a second lot appears incomplete in the structured data. Documents were not fully analyzed.

Risiken

Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...

Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.

Restricted procedure — pre-qualification required

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

  • Microsoft Teams solution with integrated Contact Center and Omnichannel capabilities
  • Future-proof solution
  • Implementation and commissioning services

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Subgunningscriterium Kwaliteit — 70%Subgunningscriterium Prijs — 30%

Auftraggeber

Name

Solido

Ort

Heerlen, NLD

Auftraggeberprofil

Profil öffnen

Kennung

846435084

Tätigkeit

General public services

Lose (2)

LOT-0000

Teams-oplossing met Klantcontactcenter (KCC)-en Omnichannel oplossing

Framework agreement for the implementation and commissioning of a Microsoft Teams solution with Contact Center (KCC) and Omnichannel capabilities, covering Solido and other organizations.

ServicesFrameworkEU fundedElectronic submission

EUR 3.9M

Geschätzter Wert

Ort

Netherlands

Dauer

72 MONTH

Kategorie

Telephone switchboard services

Zuschlagskriterien

Subgunningscriterium Kwaliteit; Subgunningscriterium Prijs

Lot 2

Lot 2

Incomplete lot data; only price award criteria provided. Likely part of the same framework but details missing.

EUR 3.9M

Geschätzter Wert

Kategorie

Telephone switchboard services

Vergabedetails

Veröffentlichungsdatum
15 Jun 2026
Sprachen
Dutch

Referenzmetadaten

Rechtsgrundlage
32014L0024

Referenz-IDs

Ausschreibungs-ID
412690-2026

Dokumente (1)

Vergabedokument 1