Customer Care and Sales Auxiliary Services
Originaltitel der Bekanntmachung
Spain – Customer-care services – Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Opportunity Score
Warum diese Bewertung?
Chance
60 / 100
Komplexität
40 / 100
Risikofaktoren
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Eckdaten der Ausschreibung
- Öffentlicher Auftraggeber
- Dirección General de la Fundación del Teatro Real
- Land
- Spanien
- CPV
- 79342320 - Customer-care services
- Frist
- Jul 15, 2026
- Geschätzter Wert
- EUR 1.6M
Überblick
Moderate opportunityWichtige Fakten
- EUR 1.6M estimated value
- Services contract
- 1 lot
- Duration 2 YEAR
- Auxiliary customer care and sales services
- Subscription management
Vollständige Zusammenfassung anzeigen
Open tender for auxiliary customer care, sales, subscription, and complaint handling services for the Fundación del Teatro Real in Madrid, Spain. The contract is for 2 years with mandatory renewal options up to 2 additional years. Estimated value €1,577,678.07. Award criteria: price 51%, quality 49%. EU funding status inconsistent between structured data (EU-funded) and XML notice (no EU funds). Procurement documents not fully analyzed.
Risiken
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- Price criterion 51%, quality criteria 49%
Eligibility
- Selection based on annual turnover and reference projects
Administrative
- Open procedure, electronic submission required
Zuschlagskriterien
Lot 1
Auftraggeber
Ort
Madrid, ESP
Website
Auftraggeberprofil
Kennung
50335820063262
Tätigkeit
Education
Lose (1)
LOT-0000
Customer Care and Sales Auxiliary Services
Auxiliary services for customer care, sales, subscriptions, and personalized complaint handling for the Teatro Real Foundation in Madrid.
EUR 1.6M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
Oferta económica.
ENTREGA MATERIAL, CHARLAS, FORMACIONES PREVIAS, OBLIGATORIAS Y ESPECÍFICAS.
Metodología para la selección de personal..
Organigrama y perfiles del personal adscrito al servicios propuesto.
Plan de carrera profesional.
Procedimientos de control de calidad y correcta prestación del servicio.
Sistema de funcionamiento de la bolsa de trabajadores.
Uniformidad.
Hinweis zum Wert
Originale TED-Daten anzeigen
Originaler Los-Titel
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Originale TED-Beschreibung
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Vergabedetails
- Veröffentlichungsdatum
- 15 Jun 2026
- Sprachen
- Spanish
Referenzmetadaten
- Rechtsgrundlage
- 32014L0024
Referenz-IDs
- Ausschreibungs-ID
- 411124-2026
Dokumente (1)
Ähnliche Ausschreibungen
Opportunity Score
Warum diese Bewertung?
Chance
60 / 100
Komplexität
40 / 100
Risikofaktoren
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications