Service Desk Services

European Union Agency for Law Enforcement Cooperation·The Hague, Netherlands·EUR 4M·Expired · Jul 10, 2026·Open·Services·Framework

Registrieren zum Speichern Open documents

High valueStructured notice only

Originaltitel der Bekanntmachung

Netherlands – Helpdesk and support services – Service Desk Services

55/100

Opportunity Score

Needs reviewMedium complexity

ServicesFrameworkExpired

Warum diese Bewertung?

Chance

55 / 100

Komplexität

60 / 100

Risikofaktoren

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

Tiefe Portfolioanalyse

Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

EUR 4M estimated value
Framework procurement
Services contract
1 lot
Duration 48 MONTH
Fully managed ICT Service Desk services (first line support)
Framework agreement with initial 24-month period and two optional renewals

Vollständige Zusammenfassung anzeigen

Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.

Risiken

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Framework agreement with a single operator (maximum 1)

Administrative

Electronic submission via Funding and Tenders Portal (required)
Tenders must be submitted in one of the 24 EU official languages

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Please consult the procurement documents — 60%Please consult the procurement documents — 40%

Auftraggeber

Name

European Union Agency for Law Enforcement Cooperation

Ort

The Hague, NLD

E-Mail

[email protected]

Website

www.europol.europa.eu

Kennung

EUROPOL

Tätigkeit

General public services

Lose (1)

LOT-0001