Service Desk Services
Originaltitel der Bekanntmachung
Netherlands – Helpdesk and support services – Service Desk Services
Opportunity Score
Warum diese Bewertung?
Chance
55 / 100
Komplexität
60 / 100
Risikofaktoren
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Eckdaten der Ausschreibung
- Öffentlicher Auftraggeber
- European Union Agency for Law Enforcement Cooperation
- Land
- Niederlande
- CPV
- 72253000 - Helpdesk and support services +2 weitere
- Frist
- Jul 10, 2026
- Geschätzter Wert
- EUR 4M
Überblick
Moderate opportunityWichtige Fakten
- EUR 4M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 48 MONTH
- Fully managed ICT Service Desk services (first line support)
- Framework agreement with initial 24-month period and two optional renewals
Vollständige Zusammenfassung anzeigen
Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.
Risiken
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- Framework agreement with a single operator (maximum 1)
Administrative
- Electronic submission via Funding and Tenders Portal (required)
- Tenders must be submitted in one of the 24 EU official languages
Anforderungen können unvollständig sein.
Zuschlagskriterien
Lot 1
Auftraggeber
Ort
The Hague, NLD
Website
Kennung
EUROPOL
Tätigkeit
General public services
Lose (1)
LOT-0001
Service Desk Services
Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services). Estimated value €4,000,000. Framework agreement for 48 months. Place of performance: Netherlands.
EUR 4M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
Please consult the procurement documents.
Zusätzliche CPV-Codes
Hinweis zum Wert
Originale TED-Daten anzeigen
Originale TED-Beschreibung
Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services).
Vergabedetails
- Veröffentlichungsdatum
- 15 Jun 2026
- Sprachen
- English, Bulgarian
Referenzmetadaten
- Rechtsgrundlage
- 32024R2509
Referenz-IDs
- Ausschreibungs-ID
- 410808-2026
Dokumente (2)
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Opportunity Score
Warum diese Bewertung?
Chance
55 / 100
Komplexität
60 / 100
Risikofaktoren
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications