Hungary – IT services: consulting, software development, Internet and support – Útdíj Üzletág-Call Center-2026

This tender from Magyar Közút Nonprofit Zrt. seeks a contractor to implement and operate a call center and voice recording system, including border crossing appointment booking support, for a 12-month period (extendable by 12 months). The contract covers system implementation, monthly operation (estimated 3.84M operator minutes for main call center, 5M for border crossing, 720k for NMF call center), development tasks, and support for voice recording and timekeeping systems. The tender is open with electronic submission required via the Hungarian EKR system, and all documentation must be in Hungarian. No estimated value is provided.