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Virtual assistant phone care platform

Dirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad·Valencia, Spain·EUR 18.4M·Expired · Jul 13, 2026·Open·Supplies
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High value
Originaltitel der Bekanntmachung

Spain – Medical software package – Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

60/100

Opportunity Score

Needs reviewMedium complexity
SuppliesExpired
Warum diese Bewertung?

Chance

60 / 100

Komplexität

55 / 100

Risikofaktoren

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

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Überblick

Moderate opportunity

Wichtige Fakten

  • EUR 18.4M estimated value
  • Supplies contract
  • 3 lots
  • Duration 36 MONTH
  • Supply of a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare
  • Includes software and related services (CPV codes: 48180000, 72200000, 72212900, 72240000, 72610000, 72611000)
Vollständige Zusammenfassung anzeigen

This tender from the Regional Health Ministry of Valencia (Spain) seeks to procure a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare services. The contract is for supplies with a 36-month duration, valued at approximately €18.37 million. The procurement is conducted via an open procedure with electronic submission required, and the official language is Spanish. The structured data indicates one main lot (LOT-0000) but also lists several additional incomplete lot entries, suggesting a possible data extraction issue. Key requirements include annual turnover and proven experience in similar works. Award criteria combine price (48%) and quality (52%), with detailed quality sub-criteria. The deadline for tender submission is 13 July 2026. Important procurement documents are referenced but were not analyzed in detail.

Risiken

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

  • Deadline: 13 July 2026, 23:59 CEST (21:59 UTC)

Administrative

  • Electronic submission is required
  • Tenders must be submitted in Spanish

Zuschlagskriterien

Lot 1

2.1 Precio — 48%2.2 Mayor aportación de un equipo experto — 12%2.3 Mejora de los criterios de los ANS de calidad del producto — 8%1.1.1 Solución propuesta — 13%1.1.2 Plan de puesta en marcha y devolución del servicio — 3%1.1.3 Plan de prestación regular del servicio — 6%1.1.4 Plan de calidad — 7%1.2 Experiencia tecnológica del Equipo — 3%

Auftraggeber

Ort

Valencia, ESP

Auftraggeberprofil

Profil öffnen

Kennung

20897030133463

Tätigkeit

Health

Lose (3)

LOT-0000

Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

Supply of a telephone care platform using intelligent virtual assistants. Includes software and related services. Duration: 36 months. Place of performance: Valencia, Spain.

SuppliesEU fundedElectronic submission

EUR 18.4M

Geschätzter Wert

Ort

ES523, Spain

Dauer

36 MONTH

Kategorie

Medical software package

Zuschlagskriterien

2.1 Precio; 2.2 Mayor aportación de un equipo experto; 2.3 Mejora de los criterios de los ANS de calidad del producto; 1.1.1 Solución propuesta; 1.1.2 Plan de puesta en marcha y devolución del servicio; 1.1.3 Plan de prestación regular del servicio; 1.1.4 Plan de calidad; 1.2 Experiencia tecnológica del Equipo

Frist

Expired Jul 13, 2026

Lot 2

Lot 2

Additional lot entry with incomplete data. Only CPV code 72212900 and quality award criteria are specified.

EUR 18.4M

Geschätzter Wert

Kategorie

Software development services

Lot 3

Lot 3

Additional lot entry with incomplete data. Only CPV code 72240000 and quality award criteria are specified.

EUR 18.4M

Geschätzter Wert

Kategorie

Systems analysis and programming services

Vergabedetails

Veröffentlichungsdatum
11 Jun 2026
Sprachen
Spanish

Referenzmetadaten

Rechtsgrundlage
32014L0024

Referenz-IDs

Ausschreibungs-ID
403426-2026

Dokumente (1)

Vergabedokument 1

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