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Spain – Telephone and data transmission services – CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.

CAMARA OFICIAL DE COMERCIO, INDUSTRA, SERVICIOS Y NAVEGACIÓN DE BARCELONABARCELONA, SpainEUR 549,120 / ~EUR 549,12031 days leftopen
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65

Opportunity Score

Confidence: 30%

Complexity: medium

31 days

Deadline

services

Contract

Deep Portfolio Analysis

  • Company fit score
  • Missing certificates
  • Eligibility blockers
  • Bid / No-Bid recommendation
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AI Analysis Summary

Moderate opportunity

This tender by the Barcelona Chamber of Commerce seeks a multichannel contact center service for a 2-year contract (2026-2028) with an estimated value of €549,120. The procedure is open, but electronic submission is not allowed; tenders must be submitted in person or by registered mail. The award criteria are 30% quality (knowledge management, dashboard, transition plan, improvements) and 70% price (automated formula). The structured data shows a second lot (Catalan language submission) with minimal details, suggesting potential incompleteness in the data. No procurement documents beyond the notice were analyzed.

Strengths

Documents available

Open procedure

Medium complexity

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

  • Tenders must be submitted in person or by registered mail (electronic submission not allowed).
  • Submission languages: Spanish (main lot) and Catalan (second lot).
  • Award based on quality (30%) and price (70%).

Buyer

Name

CAMARA OFICIAL DE COMERCIO, INDUSTRA, SERVICIOS Y NAVEGACIÓN DE BARCELONA

Location

BARCELONA, ESP

Identifier

Q0873001B

Lots (2)

#LOT-0001CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.

Main lot for the multichannel contact center service. Scope includes telephone and data transmission services (CPV 64210000). Submission in Spanish.

EUR 549,12064210000ESP

Incomplete lot data from structured data. Only submission language (Catalan) and price-only award criteria are provided. No description, CPV, or deadline.

Procurement Details

Publication

10 Jun 2026

Deadline

16 Jul 2026, 11:00

Procedure

open

Contract

services

Language

SPA, CAT

Publication #

401064-2026

Classification

Telephone and data transmission services

Performance: Spain

Documents (1)

Procurement document 1