Spain – Customer-care services – Servicio de atención ciudadana omnicanal: 010, oficina de atención ciudadana y atención telemática.
Opportunity Score
Confidence: 55%
Complexity: medium
10 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
Omnichannel citizen service contract for Vitoria-Gasteiz city council, covering phone (010), in-person office, and online channels. Open procedure, single lot, 3-year base duration with possible 2-year extension. Estimated value €3,158,677.68.
Strengths
Documents available
Open procedure
Medium complexity
Risks
Submission deadline in 10 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Electronic submission is required.
- Tenders may be submitted in Spanish or Basque.
- No variants allowed.
Buyer
Name
Ayuntamiento de Vitoria-Gasteiz - Ayuntamiento de Vitoria-Gasteiz
Location
Vitoria-Gasteiz, ESP
Website
Buyer profile
Identifier
P0106800F
Lots (1)
Omnichannel citizen service: 010 telephone, citizen office, and online attention.
Procurement Details
Publication
21 May 2026
Deadline
29 Jun 2026, 12:00
Procedure
open
Contract
services
Duration
3 YEAR
Language
SPA, EUS
Publication #
353500-2026
Classification
Performance: Spain
Documents (2)
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Opportunity Score
Confidence: 55%
Complexity: medium
10 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation