Customer Contact Services

Dienst Wegverkeer (RDW)·Zoetermeer, Netherlands·EUR 33M·Expired · Jul 09, 2026·Open·Services·Framework

Registrieren zum Speichern Open documents

High valueStructured notice only

Originaltitel der Bekanntmachung

Netherlands – Telephone-answering services – Klantcontactdiensten

60/100

Opportunity Score

Needs reviewMedium complexity

ServicesFrameworkExpired

Warum diese Bewertung?

Chance

60 / 100

Komplexität

50 / 100

Risikofaktoren

Critical tender documents (e.g., specification, evaluation criteria, contract terms) are not analyzed. Bidders cannot a...

Structured data states the tender is EU-funded, but the XML notice indicates no EU funds (FundingProgramCode: no-eu-fun...

Tiefe Portfolioanalyse

Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

EUR 33M estimated value
Framework procurement
Services contract
1 lot
Duration 4 YEAR
Telephone-answering services (CPV 79510000)
Customer-care services (CPV 79342320)

Vollständige Zusammenfassung anzeigen

Open European tender by the Dutch Vehicle Authority (RDW) for customer contact services at its Contact Centre in Veendam. The contract will be a framework agreement with one contractor for an initial 4-year term (plus a 4-month implementation phase) with possible unilateral extensions. The estimated total value is EUR 33,000,000. The tender is conducted under Directive 2014/24/EU and uses an open procedure. Submissions must be in Dutch.

Risiken

Critical tender documents (e.g., specification, evaluation criteria, contract terms) are not analyzed. Bidders cannot a...

Structured data states the tender is EU-funded, but the XML notice indicates no EU funds (FundingProgramCode: no-eu-fun...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

One contractor to be selected for a framework agreement
Initial contract duration of 4 years, preceded by a 4-month implementation phase
Possible unilateral extensions by RDW: 4 times for 1 year each

Anforderungen können unvollständig sein.

Auftraggeber

Name

Dienst Wegverkeer (RDW)

Ort

Zoetermeer, NLD

E-Mail

[email protected]

Website

www.rdw.nl

Auftraggeberprofil

Profil öffnen

Kennung

27374436

Tätigkeit

General public services

Lose (1)

LOT-0000